Job Description:
State Street Corp. is seeking a Chat Support Associate to join our team in Sydney, New South Wales. This is a part-time remote position at the Associate level, requiring a minimum of 3 years of experience in a similar role. The ideal candidate will possess strong communication skills, be confident in their abilities, and able to work independently.
Responsibilities:1. Provide prompt and professional chat support to customers, addressing inquiries and resolving issues efficiently.2. Maintain a positive and helpful attitude while assisting customers with their concerns.3. Demonstrate strategic planning skills to anticipate customer needs and provide proactive solutions.4. Adapt to various situations and customer demographics, tailoring responses accordingly.5. Collaborate with other team members to ensure a cohesive and efficient support system.6. Keep accurate records of customer interactions and follow up as needed.7. Continuously learn and improve upon knowledge of products and services offered.
Requirements:1. 3+ years of experience in a customer service or chat support role.2. Confident and independent with excellent communication skills.3. Ability to adapt to changing circumstances and handle multiple tasks simultaneously.4. Strong strategic planning skills to anticipate customer needs.5. Proficient in using chat support software and other relevant tools.6. Strong problem-solving skills and ability to remain calm under pressure.
Personality traits: confident, independentSoft skills: strategic planning, adaptability
Benefits:1. Profit sharing2. Dental insurance3. Company transportation
Working Environment:At State Street Corp., we value building strong connections and treating colleagues like an extended family. Our remote team is dedicated to providing exceptional support to our customers while fostering a supportive and collaborative work environment.
Deadline to Apply: April 29, 2024
Equal Opportunity Statement: State Street Corp. is an equal opportunity employer and prohibits discrimination based on race, color, religion, gender, sexual orientation, age, or any other protected status in accordance with applicable laws. We are committed to creating a diverse and inclusive work environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.