Job Description:
Airtasker is seeking a dedicated and resourceful Client Relations Representative to join our team in Brisbane, Queensland. As a Client Relations Representative, you will be responsible for managing client relationships, resolving issues, and ensuring client satisfaction. This is an entry-level position suitable for individuals with at least 1 year of experience.
Responsibilities:- Build and maintain relationships with clients through regular communication and follow-up- Address client inquiries, concerns, and complaints in a timely and professional manner- Work closely with internal teams to resolve client issues and deliver solutions- Identify opportunities to upsell or cross-sell products or services to clients- Monitor client satisfaction levels and collect feedback for continuous improvement- Assist in developing and implementing client retention strategies
Requirements:- 1+ year of experience in a customer service or client relations role- Excellent communication and interpersonal skills- Critical thinking and problem-solving abilities- Strong people management skills- Ability to work independently and as part of a team- Proficiency in Microsoft Office and CRM software
Benefits:- Parental leave- Retirement plan- Paid sick leave
Working Environment:At Airtasker, we prioritize employee well-being through health and wellness initiatives. We strive to create a supportive and inclusive work environment where all employees can thrive and grow.
Deadline to Apply:Please submit your application by May 1, 2024.
Equal Opportunity Statement:Airtasker is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and do not discriminate on the basis of race, gender, age, religion, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.