Clinical Account Manager - 12 month FTC page is loaded Clinical Account Manager - 12 month FTC Apply locations Brisbane, Australia Queensland, West End 2/14 Hockings St Gold Coast, Australia time type Full time posted on Posted 2 Days Ago job requisition id R514719 Work Flexibility: Hybrid We are seeking a Clinical Account Manager to join Stryker in Brisbane, looking after our Vocera portfolio ! This role will involved a degree of travel across the state. This is an exciting new career opportunity for experienced nurses, physiotherapists, osteopaths, scientists, paramedics, radiographers, or anyone whos worked in the clinical field looking to progress in the customer success space. The Clinical Account Manager's role is to drive customer utilisation of the Vocera Platform through education and engagement with key stakeholders and clinical teams. This position is a hands-on clinical account management role, emphasizing the importance of people management, strategic execution, educating the customer and fostering strong relationships with healthcare organisations. Key Responsibilities: Collaborate and run super user training for customers. Enable customers to create and develop training programs and educational resources.Ensure the effective execution of Vocera's strategic initiatives within the assigned territory. Educate and drive the utilization of the Vocera Platform among healthcare professionals. Establish and maintain strong relationships with healthcare organizations to drive platform adoption and usage. Work with healthcare systems to establish internal structures for autonomy and long-term sustainability. Partner with customers to facilitate and enable the Vocera Journey, addressing their unique needs and challenges. Redirect Vocera issues to appropriate support channels, such as Sales Team, Technical Support, and Professional Services. Critical Requirements (e.g. skills, experience, qualifications): Bachelor's degree or equivalent 5+ years of customer success, account management or related experience · with complex products or platforms 5+ years of direct patient care experience Experience building and delivering education Excellent presentation and interpersonal communications skills Strong relationship building skills Ability to effectively work remotely as part of a dynamic team Basic knowledge of computer operations and ability to use MS Office Healthcare experience for the region or healthcare IT industry is an advantage Proof of full COVID-19 vaccination required. Desirable Requirements (eg: skills, experience, qualifications): Further studies in business, customer success management or education Experience as Clinical Account Manger or equivalent Travel Percentage: 20% #J-18808-Ljbffr