Are you prepared to start an exciting career journey with a team bursting with energy and positivity?
The Firth Concrete team in Mt Manganui is in search of a Customer Service Representative to become a valued member of our dynamic workplace atmosphere. Success in this role hinges on embracing our team culture, so we're not seeking seasoned dispatchers; rather, we're excited to welcome individuals who are genuinely enthusiastic about customer service, eager to contribute to an outstanding team, and motivated to learn and develop alongside us.
There is dust and there is a lot of noise, but you'll have loads of fun!
What we can offer: Industry-Leading Parental Leave Policy: At Firth, we champion work-life balance, especially for parents. Our comprehensive policy supports you through this significant life journey, ensuring you feel valued and supported both at home and at work. Hours providing work-life balance: Monday to Friday - 6:00am to 3:00pm (on occasion you may finish at 4:00pm and some Saturday morning may be required) Exclusive Staff Discounts: Enjoy exclusive discounts across a wide range of services including PlaceMakers, Mico, Southern Cross, and more, because we believe in rewarding our team. Employee Education Fund: We invest in your future and growth. Benefit from our education fund for both your development and that of your dependents, fostering a culture of continuous learning. What you will be doing: Handle customer orders and inquiries primarily over the phone Coordinate dispatch operations efficiently, fitting orders into schedules and managing daily workload Dispatch loads promptly while ensuring accuracy and timeliness Order materials such as product aggregates and plan workload accordingly Provide people management support as necessary. What you'll offer: Prior experience in Customer Service is advantageous Basic excel skills and technically minded for picking up new computer programmes quickly Possess a good attitude, a sharp mind, and the ability to stay positive in a fast-paced environment Comfortable working in a dusty but lively, team-orientated environment Strong problem-solving skills; ability to think quickly on your feet Comfortable with handling customer inquiries and managing dispatch operations Willingness to learn and further develop yourself in the role Excellent communication skills, quick-witted with the ability to adapt to changing situations. If you're ready to be part of a positive and supportive team, where your enthusiasm and problem-solving skills are valued, apply now to join Firth Concrete Mt Maunganui. Research shows that females and minority groups don't apply for roles unless they match 100% the job description. We are proud of your diversity and see it as one of the things that make us stronger. We welcome your individuality and encourage you to bring your true self to work, so if this role is of interest but you feel you don't fit it, we would still love you to apply.
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