Key Accountabilities Develop a continuous improvement program, and the frameworks, systems and process improvements to support the embedding of a culture of continuous improvement within the branch, and to drive the delivery of effective Student Services operations and business improvement initiatives. Contribute to / support business cases to enable service delivery solution design, business process mapping and improvements. Identify improvement opportunities, review processes and procedures, and implement changes to business processes to assist in the achievement of business objectives. Design and maintain Student Services continuous improvement process governance frameworks ensuring new processes/improvements or amendments to an existing process is managed through the appropriate channel. Represent the Student Services branch in systems, business process design and mapping to provide solutions for improvements that drive operational effectiveness and increase productivity and efficiency. Capture and document continuous improvement learnings to facilitate organisational knowledge sharing and training. Assess and evaluate continuous improvement strategies and initiatives, identify issues and risks and manage Service Delivery Continuity planning for the branch. Collaborate with key stakeholders to operationalise and embed new or amended continuous improvement initiatives and processes. As a member of the broader Student Services leadership team, build and nurture an engaging and inclusive Student Services community within the campus/cluster you are based. This includes providing information, guidance and support across teams, where appropriate, and supporting onboarding within the Branch. Reflect organisation's values in the way you work and abide by policies and procedures to ensure a safe, healthy and inclusive work environment. Place the customer at the centre of all decision making. Work with the Line Manager to develop meaningful performance development and review plans. Key Requirements Degree in relevant discipline or equivalent skills, knowledge and experience. Demonstrated experience in building and implementing continuous improvement frameworks, systems and process improvements. Experience in capturing and documenting continuous improvement learnings, assessing and evaluating continuous improvement strategies and initiatives, identifying issues and risks. Willingness and ability to travel as per business requirements. Ability to address and meet focus capabilities as stated in the Position Description. If this sounds like you: Apply! Or drop me a line give me a call on to discuss further. If we believe you're a good match, we'll get in touch with you to let you know the next steps! Infopeople - Paula Britanico #J-18808-Ljbffr