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MECCAversity is MECCA’s destination for ‘beauty and beyond’ education that empowers our people and customers to look, feel and be their best. While MECCAversity’s origins are in supporting over 5000 team members to learn the skills and knowledge to deliver a best-in-class beauty experience. More recently, we have openedMECCAversity to the public, allowing our customers to access high-quality digital and face-to-face learning across beauty and beyond!
We are looking for a creative and innovative Customer Education Lead to work with the team to bring it to life.
Please be advised this role is initially a 12 month fixed term contract.
The Role You Could Play:
As we continue to pilot a ‘MECCAversity for Customers’ offer, we are looking for a creative and innovative education lead to work with the project team to bring it to life.
Your responsibilities include:
Developing curated education content for MVfC, including storyboarding, scripting, producing, hosting, and review
Working closely with the Customer Education Manager to develop the MVfC strategy and provide direction for the build to delivery process
Providing direction on content that is impactful, engaging and proves/disproves strategy and objectives
Ensuring the deliverables are aligned with the overall internal category education strategy to maintain clear delineation between the customer and team member offering
Driving consistency with the existing MECCAversity brand, core values and KPIs where relevant
Working with the wider business to ensure a high standard in all aspects including learning design principles, compliance, D&I, technical quality & production value
Contributing to the broader MVfC strategy
What You Will Bring:
Aside from your demonstrated learning development and design expertise, paramount to your success is your ability to work in ambiguity and approach challenges with a ‘can-do’ attitude and solutions-focussed mindset. You will demonstrate a genuine passion for education through delivering world class customer-facing content and displaying your excellent copy writing and presentation experience.
You will also be able to demonstrate the following:
Intermediate skills in production, filming, and basic editing software (desired)
Strong interpersonal skills with the ability to build relationships, work collaboratively and influence decision making
Expert knowledge of the skincare and makeup categories, including commercial performance, customer insights, application techniques, trends, product formulations, and services (desired)
Ability to work flexibly in a faced-paced and demanding environment
Abundant experience in problem solving and working autonomously
Experience in change management
Flexible communication style, easily adaptable to suit relevant audience or medium
The ability to manage own workload, goal setting, planning and deliver on budget commitments
Advanced Microsoft suite skills (Powerpoint, Word, Excel & Teams)
Your Life At MECCA
Whilst we are singularly focused on our #CustomerFirst mantra, we know that wouldn’t be possible without an incredible team that is guided by our MECCA values and motivated each and every day to be solutions focused, innovative, collaborative and adaptable, and have a bit of fun along the way!
Some of our other team member benefits include:
Professional development programs and first-class digitised learning offering
Health and well-being initiatives
Reward and recognition programs
Access to bonus and incentive programs
Quarterly product allowance
Unlimited 40% discount
There are also so many other ways in which you’ll be made to feel part of the MECCA story as we love to celebrate, surprise and delight our team along the way.
To learn more about life at MECCA Brands, follow us on LinkedIn at or @lifeatmecca and for all current opportunities, visit
Please note: We will begin reviewing applications week beginning Monday 8th January. MECCA Support Centre will be closed between 23rd December and 7th January and we look forward to getting back to you upon our return in 2024.
Great News! We've discovered an exciting live job opportunity for a Customer Education Lead position in Australia. This job is currently open for hiring/recruiting by MECCA, exclusively for you at Australian Jobs. Feel free to download the job details here.
The work culture at MECCA must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs MECCA and also by visiting their official website through Google.
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Customer Education Lead jobs are available in Australia.
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The average salary range for Customer Education Lead in Australia varies, but the standard pay scale is rated "Standard" in Australia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at MECCA follow the application process following the "Apply Now" button at Australian Jobs and also you can visit MECCA official career page and follow their application process.
Key qualifications for Customer Education Lead typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Customer Education Lead positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
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