Customer Service Officer Robina Job in Australia Recruiting by Convergys

Job Title: Customer Service Officer - Robina
Are you fanatical about providing exceptional customer service? Do you have exemplary character with high integrity? Do you have a genuine drive and desire to not only succeed but exceed your goals in a professional environment? If this sounds like you, read on! Want to feel good about the work you do? Looking to make a career change heading into the New Year or avoid the Christmas uncertainty? Take the first steps and start a rewarding career at Concentrix + Webhelp by joining a diverse and passionate team that assists Australians in need to access Government entitlements. We are growing and looking for Customer Service Officers to join our Robina team and this is your chance to make a meaningful impact through amazing customer support. Join a fun-filled, future-focused, and experienced team as you take inbound calls to provide guidance, support, and encouragement in navigating digital solutions. With system and content training, alongside ongoing support, this role is ideal for anyone looking to start a career they will love.
Key Role Details:

Hourly rate of $26.77 p/h + Super + Incentives
Incentive payments of up to $480 per month
Ongoing and secure opportunities

Full time and part time roles available, PT roles must attend FT training for 4 weeks and at least 30 hours per week after training. Monday to Friday rotating roster of 7am - 8pm. Reclaim your weekend! Central Robina, right next door to Robina Town Centre Comprehensive training and support
What's in it for you?

A rewarding role where you make a meaningful impact
Development opportunities and stability due to a continuously growing account, 80% of our managers are promoted internally!
Continuous calendar of fun, inclusive events
Free access to 1000’s of hours of content through Concentrix + Webhelp and client learning libraries
A diverse and inclusive workplace

Role Duties:

You will support our valued customers with their account enquiries.
You will be the first point of contact for inbound customer enquiries and will provide a refreshing and positive experience every time.

Who are you?

You want to help and believe quality customer service is paramount when dealing with customers.
No call center experience necessary but customer service skills are a must!
Must be an Australian Citizen and at least 18 years of age
Eager to work towards goals and targets
Confident and capable in using computers and systems
Passionate about customer service
Keen to learn new skills and refine existing ones too
Excellent communication skills both written and verbal

Location: AUS Gold Coast - Robina Town Centre Dr Lvl2
Language Requirements: Time Type: Full time
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Mission: We will be the greatest customer engagement services company in the world, rich in diversity and talent. We will get there by embracing our culture.
About Concentrix:
We’re a company like no other. We are fanatical about our staff and are constantly helping them grow and achieve their career goals. We are a global workplace that offers YOU infinite possibilities!
Company Overview:
In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we’re disrupting the market by being absolutely obsessed with making our clients’ businesses better. We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers. Our clients notice the difference too… in increased customer loyalty, improved business performance and differentiation in their markets. As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands. Concentrix. A passionate company powered by passionate people. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.
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