Job details Here's how the job details align with your profile . Pay $80,000 - $95,000 a year Job type Full-time Shift and schedule Monday to Friday Location Full job description Outside the Box Logistics, The Cargo Warehouse, The Cargo Warehouse - Transport are three vibrant Australian owned businesses. The group provides international logistics, customs clearance, transport, warehousing, distribution and 3PL services enabling complete end to end solutions for our customers. The role We are a chill, fun, collaborative team who seek to provide outstanding and innovative solutions to our customer base whilst enjoying team monthly lunches and a fabulous work culture. We are currently seeking an experienced Customer Services Representative to join our team at our brand new offices located in Derrimut. Reporting to our supportive General Manager, this role's responsibilities shall include: Provide exceptional customer service, end to end, to your portfolio of customers in line with our company values Prepare and present quotes Organise and book shipments with shipping lines/airlines & co-loaders and arranging triangle shipments Maintaining communication with overseas agents and local clients to ensure cargo is transferred in timely and cost-effective manner Manage customer orders and process customer booking requests. Shipping management - monitor shipments to ensure they move as booked and review order status reports providing visibility back to customers Co-ordination of pick up and deliveries Maintaining client records within CargoWise and the shared drive Booking export and import cartage to ensure goods are delivered accordingly Ensuring all shipments are invoiced in a timely and accurate manner while ensuring costs are covered. About You To be successful you will have: Must have experience in freight forwarding, particularly sea freight Experience with Cargowise Proficient in excel Exceptional customer services focus High attention to detail If this sounds like you, we welcome your resume and cover letter. #J-18808-Ljbffr