You are here :Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, Australia You are here :Home Jobs Customer Success Manager Sydney Jobs In Sydney Australia Customer Success Manager (Sydney) Jobs in Sydney, AustraliaCanary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world’s largest and most iconic hotel brands.This opportunity will provide close interaction with senior leaders and founders. Our founders are alums of the Cornell Hotel School, Columbia University, and The University of Pennsylvania- Wharton. They have previously built software companies and have worked at firms such as Bain amp; Company and Starwood Hotels amp; Resorts.We are an organization that strongly believes in meritocracy and performance. There is significant opportunity for advancement and growth in this role, both of which are based on performance and talent.About YouYou are a motivated self-starter who thrives in a fast paced environment, and are energized by the opportunity to help build the Customer Success department from the ground up in the Asia and Pacific regions. You have demonstrated success driving strong product activation and adoption and building rapport with customers. You are excited to dive into the details, are technically savvy, and are quick to deliver value for customers. Fluency in English is a must and proficiency in Mandarin a plus.About the RoleThis role is part of the Customer Success team and is responsible for forging strong, fruitful relationships with our growing market of customers in Asia and Australia. We are expanding our footprint in the region and looking for someone to help us strengthen our customer base here. You would be covering a range of customers across segments from SMB to Enterprise with support from our leadership team in the US. You would be supporting customers throughout their life cycle from onboarding and implementation, adoption and training, retention and renewals, to identifying expansion opportunities for our Sales team.We are growing quickly, and the day-to-day responsibilities will evolve as the company grows. You will have the opportunity to work cross-functionally with the entire team, to help drive seamless implementation, healthy product adoption, and revenue expansion within our APAC SMB customer base. This role is fully remote. ResponsibilitiesMust reside regionally to the Sydney time zoneOnboard APAC customers on Canary’s suite of solutions and ensure key stakeholders have strong working knowledge of all features and functionalityIdentify product gaps and opportunities to better serve our customers, and work with our Product team to define requirements and beta test solutionsAct as a trusted advisor and conduct business reviews with key stakeholders within priority brands and management companiesEvangelize the voice of our customers within Canary to help us continue putting the customer at the center of everything we doOnboard new clients, maintain existing customers, navigate upsell conversations, and proactively mitigate churnHave the ability to travel on-site to priority properties to ensure a successful deployment and product launch.Original jobs : https://au.mustakbil.com/jobs/job/1127738
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