In this role your primary objective will be to devise and execute business strategies aimed at maximizing platform efficiency. Your duties will encompass pinpointing procedural and technical deficiencies and devising remedial strategies. You will collaborate closely with product managers and technology management, ensuring alignment with both immediate and future business objectives. You will play a vital role within the PM&E (Product Management & Engineering) domain, requiring keen attention to incident management, production oversight, alert systems, stakeholder liaison, compliance, change control, and release management. Key Responsibilities… Focus on reporting, metrics, and observabilityMaintaining system integrity, security, and quality service standardsPreparing reports through data collection, analysis, and summarisationImproving and documenting workflow for platform releasesAnalysing customer feedback in real-time and collaborating with various teams to ensure continuous platform enhancement Who you are… 3-5 years experience in similar roleProficiency in technical and non-technical documentationStrong business analysis skillsExperience in travel industry, especially air and hotelsFamiliarity with Agile methodology and security best practices What you'll enjoy: Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Development: individualised Learning & Development pathway optionsExclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australia's leading retailers, health and wellness discounts, financial planning advice, employee share plan and moreTravel Discounts: including family and friends - flights, hotels, tours, cruises, travel insurance and moreFlexibility: Monday to Friday week,?business hours with flexible/hybrid optionsBrightness of Future: career opportunities in a network of brands and businesses across the?globe -?we promote from within Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to 24/7 internal gymMental Health: support and Employee Assistance Program for staff and familySocial: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon in 2024) Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leaveSustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment We value youFlight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you! Irreverence. Ownership. Egalitarianism. #LI-LH2#LI-Onsite