Our client is a global leader in the cleaning equipment industry with 115 years of innovation history. After transforming from a product-oriented manufacturer to a customer-driven global solution partner. With their Qld operation based in Meadowbrook, you will be working in a challenging and fast paced role as a vital member of the team. You will be responsible for maintaining, troubleshooting and repairing their products, whilst providing superior service to a diverse range of customers in the greater Brisbane area. Your key tasks include: Perform routine maintenance and service repairs on their products at customer sites or breakdown locations as directed Carry out routine repairs and maintenance on other affiliated products as required Complete all associated service paperwork accurately Liaise with customers and develop service relationships to encourage repeat and new Service business opportunities Manage the quote process, as well as maintaining constant communication with customers on progress of Field Service jobs Present to customers in a professional, clean and tidy manner expressing the clients Core behaviours Qualifications to succeed in the position Higher School Certificate or equivalent, with trade certificate preferable Mechanical Aptitude and experience in Mechanical fundamentals Visible desire and passion for customer service excellence Excellent communication skills, with the ability to listen and take direction Self-motivated with the ability to work autonomously The desire to work cohesively and collaboratively within a team Working knowledge of Microsoft Office and work scheduling programs High level of accuracy and attention to detail, including moderate reporting skills and Must possess full working rights in Australia Why join us? The successful candidate will be offered an interactive and supportive working environment within a positive and professional national team along with competitive remuneration package and work/life balance leave.