Functions Operations Manager Job in Australia Recruiting by The Royal Sydney Golf Club

Join a premier Club certified Great Place to Work 2023Exciting new opportunity working at a prestigious ClubDaily Staff Meals, Employee Assistance Program, Sport Shop DiscountsAbout The Royal Sydney Golf ClubThe Royal Sydney Golf Club, one of Australia’s most prominent social and sporting institutions, is a private members club, proudly hosting a number of world class sporting events including the 2011 Davis Cup Tie. The Club is recognised nationally and internationally for its world class sporting facilities, including two golf courses, 18 tennis courts (7 hard and 11 lawn courts), bowling greens, croquet lawns, squash courts, a gym and pools, as well as a variety of hospitality outlets. The Club offers an exceptional work environment built on our values of Respect, Teamwork, Passion and Excellence. The RoleReporting to the Food & Beverage Manager, this position is responsible for the planning, administration and delivery of a high level of service to members across all events and functions at the club. This is a full-time position which is required to be available to work a flexible roster which includes evenings and weekends as well as weekdays in line with event activities. Key Responsibilities will include:Implementing and maintaining processes, policies and structure to the functions department with the focus on improving standards of service across the Functions Department;Manage and oversee the daily operations of the Functions Department in a hands-on capacity;Provide people management, operational and admin support to the F&B Manager for the overall running of the F&B department;Run event end to end to ensure the experience provided to members and their guests is of the highest quality and is delivered professionally in line with the Clubs exceptional service standards and budget requirements;Prepare various correspondence, reports or documents and ensure confidential matters are dealt with professionally; Ensure that billing for all functions and events is charged and processed correctly as per Event Order instructions on the day of the event;Liaise with the Sommelier to ensure that the POS system is accurate and up to date with current products and pricing; Guide and work with F&B Supervisor to manage and develop direct reports including training and development, rostering to labour standards and responsibility for the output of staff within each department;Create and maintain a culture of open communication transparency, support and collaboration, ensuring staff behave in a manner which is reflective of Club Values. Lead by example in living our Purpose and values;Guide and work with F&B Supervisor to manage and develop direct reports including training and development, rostering to labour standards and responsibility for the output of staff within each department. What does the Club need from you?Experience working in a Food & Beverage Operations role preferably with a background in Functions and or Events;Experience managing and leading a team of up to 30 staff;Working knowledge of various computer software programs (MS Office, POS, OpenTable);Up to date with food and beverage trends and best practices;A strong knowledge of food and beverage pairings;Solid understanding of pricing, budgets and cost controls;Knowledge of sequence of service for events and extensive food and beverage knowledge;An ability to prioritise workload, manage time and scheduled tasks whilst remaining resilient and adaptable to changing priorities;Ensure that all event agendas and briefs are met;Ensure that any member complaints are actioned and where possible resolved. Why work with us?Ample opportunities for Learning & Development including 24/7 access to an extensive learning platformStaff wellbeing program which includes free exercise classes for staff in our state-of-the-art fitness facilities, access to staff golf lessons and tennis clinics and access to an Employee Assistance ProgramStaff fund/bonusDaily staff meals17.5% loading on Annual Leave and Special Recreation LeaveAdditional Special Recreation Leave of 3 days per yearPaid Parental Leave benefits20% discount on purchases (wine, sporting goods from our retail store)Work attire provided plus uniform allowance of $28.29 per week15% discount on TFE hotel or apartment bookings across Australia, New Zealand and Europe. TFE brands include but are not limited to Adina, Vibe and TravelodgeAll day free street parking available, ferry and bus stop located outside the Club. We foster an environment of belonging, celebrate diversity at the Club and make hiring decisions based on experience, skill and passion. We actively seek people who genuinely wish to have a positive impact on those around them. Our people make the difference in our workplace and we are proud to be certified as a 2023 Great Place to WorkÂ.Please note that if your application progresses to the pre-employment stage, you may be required to complete a background check. If the search returns a criminal record, the Club will assess whether the records impacts your ability to perform the key requirements of the role.If you ready for your next career move, we can't wait to hear from you! To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Sally Rooke on (02) 8362 7000, quoting Ref No. 1161712.
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