Implementation Specialist Job in Queensland Recruiting by Médisolution

Implementation Specialist page is loaded Implementation Specialist Apply locations Victoria, British Columbia time type Full time posted on Posted Yesterday job requisition id R0022257 Software Implementation Specialist / Application Consultant Reporting to the Manager of Professional Services the successful individual will work closely with customers to understand their business requirements, configure the CityView software solution to meet those requirements and deliver training to those clients to ensure value creation. This is a fully remote position, however travel to client sites across the U.S. and Canada may be required. What will be your impact? Delivering high impact efficiency software solutions that meet our clients' needs. Streamlining workflows to optimize client processes and responsiveness. Enhancing our clients' service delivery capabilities to help communities grow. What is the role? Business analysis: Define and document customer's business requirements; interpret and apply the information within the scope of the project. Software configuration: Configure the software with workflow and business rules to allow customers to conduct and streamline their business processes. This is not a developer role. Legacy data conversion: Work with Data Conversion Specialists to achieve a smooth transition of legacy client data. Conduct training sessions: Train end-users in how to use the software in both remote and classroom-led sessions. Software specialist: Be an expert on the functionality and capabilities of the software to respond to client queries. Identify enhancement opportunities and communicate those requests to our product development team. Client service: Provide outstanding customer service and resolve client issues throughout the implementation and feedback process. Internal engagement: Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and other Business Analysts. A day in the life: Receive weekly project allocations and goals from the Project Manager. Work on assigned tasks: Engage with clients. Source and compile data requirements Configure software. Test configuration and perform QA. Deliver solutions to clients. Action client feedback. Report on status and update internal tracking systems. What are we looking for? Highly focused and accountable individual. Ability to prioritize conflicting work assignments and deal with uncertainty. 5+ years of software configuration and/or end-user training experience is preferred. Experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities. Post-secondary education in a technology-related discipline or equivalent work experience. Outstanding oral and written skills, as well as telephone manner. Ability to travel up to 20-35%. What would make you stand out?  Experience with local government. Understanding of the general licensing and permit process. An understanding of database (installed and web-based) applications. Experience with MS SQL Reporting Services (or equivalent). What we offer? Compensation will consist of base salary (between $65,000-$85,000 CAD per year based on experience), group performance incentive, and annual bonus. RRSP matching program and employee stock purchase plan. Health Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D). 3 weeks of vacation and 5 Personal days. Similar Jobs (1) Implementation Specialist locations 4 Locations time type Full time posted on Posted 30+ Days Ago Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional Perks! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI) We have fun! Follow us on social media to learn more about our company values, culture and initiatives! Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. #J-18808-Ljbffr