Host Hotels & Resorts is seeking a motivated and driven individual to join our team as a Live Chat Manager. This is a part-time, work from home position located in Perth, Western Australia. The successful candidate will have at least 5 years of experience in a related field and will be responsible for managing our live chat platform to provide exceptional customer service and support to our clients.
Responsibilities:- Manage and oversee the live chat platform, ensuring prompt responses to customer inquiries and issues- Train and supervise a team of live chat agents to deliver high-quality customer service- Monitor chat transcripts and provide feedback to agents on their performance- Analyze chat data and trends to identify areas for improvement and make recommendations for enhancements- Collaborate with other departments to ensure a seamless customer experience across all channels- Stay up-to-date on industry trends and best practices in live chat management
Requirements:- 5 years of experience in a customer service or live chat management role- Excellent communication and interpersonal skills- Strong research and time management abilities- Proficiency in live chat software and tools- Ability to work independently and remotely- Bachelor's degree in a related field preferred
Personality traits:- Motivated- Driven
Soft skills:- Research- Time management
Benefits:- Training & professional development opportunities- Paid sick leave- Dental insurance
Working environment:At Host Hotels & Resorts, we pursue excellence in every endeavor, setting a high standard for achievement. We strive to create a supportive and inclusive work environment where all employees can thrive and succeed.
Deadline to apply: ********
Equal opportunity statement:Host Hotels & Resorts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.