Join an exciting pre-opening Hotel team and the most powerfulinternational brand in the Boutique Hotel business, into the Australian Hotel scene.Standard International is a New York based hospitality company founded in 1999.The Standard's irreverent and playful sensibility, combined with a carefulconsideration of design, detail and service, have established its reputation asa pioneer of hospitality, travel, dining, nightlife and beyond.
WE#anythingbutstandard Duties & Responsibilities Welcome guests in a friendly, prompt, and professionalmanner.Assume the senior Manager on Duty responsibility and assist withany complaints, problem solving, disturbances, special requests and implementthe necessary actions to bring them to a resolution.Supervise and be actively involved in daily night front officeoperations to meet guest and team expectations.Review handover notes from the Front Office leadership team andhandle any outstanding tasks.Conduct nightly pre-shift briefings for night team members.Monitor any remaining arrivals, departures, and VIPs to ensureguests receive a seamless experience.Ensure allaspects of the guest reservation is prepared ready for their arrival, includingthe room and any special requests.Review andassist with daily room assignments and requests.Perform check-in and check-out procedures using the property management system(PMS) ensuring all guidelines are adhered for registration.Obtain guest information and ensure that the assigned room type and rates arecorrect.Respond to all channels of communications for night shift viaphone, system, in person, email/message/text correspondences in a timelyfashion.Be fully awareof local attractions, site, able to provide directions for the Hotel, nearbylandmarks, and assist with guest requests. Able to provide the requiredassistance in absence of guest experience team.Conduct, monitor, and assist in morning wake up calls.Review all room statuses on a nightly basis via the property management system(PMS) accurately for vacant and occupied status.Ensure that no show revenues are maximized through consistent andaccurate billing.Check billing instructions, monitor guest credit and act upon anydiscrepancies, inform Front Office Management of any issues.Complete an accurate reconciliation of all Hotel postings andpayments before the end of the day.Process end of day/end of month procedures on a nightly basis thatinclude batch settlements and various other Hotel reports.Ensure all finance reports are accurate and be compliant of all Standardoperating procedures.Ensure PMS rolls successfully, ready for the next day ofbusiness.Provide lobby and front drive presence to ensure flow of trafficis under control and ensure all aspects of valet services areseamless.Provide a consistent level of guest recognition and deliver ofpersonalized services.Maintain thorough knowledge of room rates, room packages, roomtypes and room availabilities.Assist with room reservation calls for modifications, bookings,and cancellations when needed.Maintain Manager on Duty cash float during shift and follow hotelcash float procedures.
Analyze rate variance report for room revenue control andrebates.Liaise with guest experience team in handling all guestrequests.Supervise all luggage handling with Concierge team.Be fully conversant with Hotel fire & life safety/emergencyprocedures/guest evacuations. The StandardX, Melbourne Calling all night owls! Join an exciting pre-opening Hotel team and the most powerfulinternational brand in the Boutique Hotel business, into the Australian Hotel scene.Standard International is a New York based hospitality company founded in 1999.The Standard's irreverent and playful sensibility, combined with a carefulconsideration of design, detail and service, have established its reputation asa pioneer of hospitality, travel, dining, nightlife and beyond.
WE#anythingbutstandard Duties & Responsibilities Welcome guests in a friendly, prompt, and professionalmanner.Assume the senior Manager on Duty responsibility and assist withany complaints, problem solving, disturbances, special requests and implementthe necessary actions to bring them to a resolution.Supervise and be actively involved in daily night front officeoperations to meet guest and team expectations.Review handover notes from the Front Office leadership team andhandle any outstanding tasks.Conduct nightly pre-shift briefings for night team members.Monitor any remaining arrivals, departures, and VIPs to ensureguests receive a seamless experience.Ensure allaspects of the guest reservation is prepared ready for their arrival, includingthe room and any special requests.Review andassist with daily room assignments and requests.Perform check-in and check-out procedures using the property management system(PMS) ensuring all guidelines are adhered for registration.Obtain guest information and ensure that the assigned room type and rates arecorrect.Respond to all channels of communications for night shift viaphone, system, in person, email/message/text correspondences in a timelyfashion.Be fully awareof local attractions, site, able to provide directions for the Hotel, nearbylandmarks, and assist with guest requests. Able to provide the requiredassistance in absence of guest experience team.Conduct, monitor, and assist in morning wake up calls.Review all room statuses on a nightly basis via the property management system(PMS) accurately for vacant and occupied status.Ensure that no show revenues are maximized through consistent andaccurate billing.Check billing instructions, monitor guest credit and act upon anydiscrepancies, inform Front Office Management of any issues.Complete an accurate reconciliation of all Hotel postings andpayments before the end of the day.Process end of day/end of month procedures on a nightly basis thatinclude batch settlements and various other Hotel reports.Ensure all finance reports are accurate and be compliant of all Standardoperating procedures.Ensure PMS rolls successfully, ready for the next day ofbusiness.Provide lobby and front drive presence to ensure flow of trafficis under control and ensure all aspects of valet services areseamless.Provide a consistent level of guest recognition and deliver ofpersonalized services.Maintain thorough knowledge of room rates, room packages, roomtypes and room availabilities.Assist with room reservation calls for modifications, bookings,and cancellations when needed.Maintain Manager on Duty cash float during shift and follow hotelcash float procedures.
Analyze rate variance report for room revenue control andrebates.Liaise with guest experience team in handling all guestrequests.Supervise all luggage handling with Concierge team.Be fully conversant with Hotel fire & life safety/emergencyprocedures/guest evacuations.Experience, Qualifications & Skills Experience with Hotel PMS systems, preferablyOperaExcellent communication and customer serviceskillsCommitted to delivering exceptional guest experiences.A friendly, outgoing personalityAbility to work autonomously and remain calmunder pressure.The flexibility to work across a 7-day roster.Team player with a can do mindset.Hotel background in rooms division, prior duty manager/nightmanager experience required.Must have the right to work in Australia. Outsidethe box thinking The Standard We are not for everyone …. but everyone iswelcome.
The Standard Values Unconventional & Compassionate |Individuality & Teamwork | Creative & Pragmatic
To apply - please email your CV and cover letter to HR -******Apply Now#J-18808-Ljbffr
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