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Patient Bookings Officer Job in Murdoch Recruiting by GenesisCare

Patient Bookings Officer

🏢 GenesisCare
📌 Murdoch, Western Australia, Australia
💼 healthcare practitioners and technical
⌚ 7 hours ago

🔖 Full Time

Download Job Details

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Your life’s best work!

With continued growth, GenesisCare WA is excited to introduce a Bookings Team to the state who are responsible for the scheduling and booking of patient appointments across all Genesis Cancer Care sites.

We are now seeking a Bookings Officer to join this team with key functions of this role including:

Actioning SIM booking requests for all sites in WA within desired KPIs.

Spread treatment appointments across the week for all treatment machines.

Attend to and action patient/RO/treatment staff requests in a timely manner.

We currently have a casual opportunity available based at Fiona Stanley Hospital, Murdoch WA.

More specifically, you will:

Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.

Respond to and resolve issues and provide a prompt service in line with expectations.

Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.

Book and confirm patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations.

Have accurate and timely data entry into medical record system Mosaiq.

Maintain appointment diaries and take initiative to ensure sessions are fully booked.

Incoming call management, timely response to messages and answering of calls.

Participate in the identification and implementation of service improvement initiatives.

Work Co-operatively within a multidisciplinary team, exchange information and assist other team members to achieve team objectives and work outcomes.

We’re interested in hearing from people who have:

Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.

Ability to understand and anticipate patient needs & expectations.

Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.

Handle and resolve urgent matters and time critical medical appointments.

Proven experience to work effectively both independently and in a team environment.

Strong knowledge of patient billing systems and related Medicare funding mechanisms.

Ability to use clinical administration systems, as well as Microsoft Office software.

Collaborative approach in working with the wider Administration team and other internal customers, in line with the organisations values.

Flexible approach to work and ability to travel between sites if required.

Benefits of joining our team:

Working with a vibrant team aligned with providing the best patient experience possible and outcomes.

Internal and external training and development opportunities.

Close knit internal community.

All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.

Enhance your holistic wellbeing with our Full Circle wellbeing program.

Learn and grow with our award-winning development programs.

Free access to thousands of LinkedIn training courses.

Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.

About GenesisCare

We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is do your life's best work, by always growing, having a profound human impact and making great things happen together. If you'd like to make a difference, join us at GenesisCare.

Applications close: 23rd April, 2024

GenesisCare is an Equal Opportunity Employer.

Apply Now

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Are you searching for a Patient Bookings Officer job in Murdoch?

Great News! We've discovered an exciting live job opportunity for a Patient Bookings Officer position in Murdoch. This job is currently open for hiring/recruiting by GenesisCare, exclusively for you at Australian Jobs. Feel free to download the job details here.
What is the work culture like at GenesisCare?

The work culture at GenesisCare must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs GenesisCare and also by visiting their official website through Google.
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How can I apply for a job at GenesisCare?

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