Programs and Innovations Specialist - Personal Injury Workers' Compensation (Insurance & Superannuation)
Programs and Innovations Specialist - Personal Injury | Charlestown or Sydney, NSW Do you have Personal injury claims experience? Are you passionate about improving the health, social and commercial outcomes for our customers, community and the Scheme? Have a look at the role below!
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You'll be responsible for Developing and implementing strategies and programs aligned to the principles of value-based health care that contribute to the annual medical services expense control, customer experience and medical performance targets. Develop, lead, and execute innovation projects, programs, and initiatives to maximise social, health and commercial outcomes, achieve outperformance, and gain access to the NSW Scheme Innovation Bonus. Drive project success through collaborative leadership of stakeholder engagement and commitment to deliverables within the scope of agreed time frames. Identify, manage, and resolve program issues and risks by working with stakeholders across teams and the wider business. Manage, develop, and maintain effective working relationships with third-party providers where required to support consistent delivery of customer experience and sustainable outcomes, whilst pro-actively seeking opportunities to improve customer experience. Drive consistent delivery of Allianz customer centric culture across Injury Management, Health and Wellbeing within the Long Tail Claims business, in line with the Allianz Customer Experience Principles and strategic Scheme imperatives. Lead and contribute to collaboration and knowledge sharing opportunities cross-divisionally within PI to support leveraging of experiences, resources and initiatives which support the business' vision and strategic direction. Develop and execute SIRA innovation submissions and any appropriate response or reply to deliver interim and final NSW scheme Innovation Bonus approval. Support the analysis of opportunities including utilisation of tools, data analysis, process analysis, and costs benefit analysis to influence and inform decision making across the Innovation lifecycle. About you Experience in personal injury, disability, or health industry, implementing programs/projects through stakeholder relationship management. Demonstrated background in successfully leading and delivering programs/projects within time, budget and resource constraints and sustaining outcomes. Knowledge of the insurance and CTP Compensation system, including NSW scheme innovation bonus guidelines is preferable. Ability to recognise, avert, manage, and escalate conflicts to enable effective and timely resolution in accordance with organisational processes. Demonstrated understanding of strategy development and can work with multiple teams and divisions to align department strategy with organisational vision, translating vision to action to achieve desired results. Demonstrated ability to build effective relationships internally and externally with clients, intermediaries, and third-party service providers. Ability to analyse data, identify trends and implement strategic solutions for improvement opportunities where required. Report this job advert Don't provide your bank or credit card details when applying for jobs.
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