Senior Hospital Liaison Officer (SHLO) •Manage a small team which facilitates accommodation, medical appointments and travel arrangements for our patients
•Based in Alice Springs
•Attractive salary with tax effective packaging and generous leave provisions
The Organisation Nganampa Health Council (NHC) is an Aboriginal Community Controlled Health Organisation operating on the Anangu Pitjantjatjara Yankunytjatjara (APY) Lands in the far north west of South Australia. The APY Lands are home to almost 3,000 residents and the Anangu culture is strong with Pitjantjatjara/Yankunytjatjara being the first language.
NHC operates clinics 24/7 in the six main communities in the APY lands, one outreach clinic and health programs including in sexual, environmental, dental, women's, male, children's, eye and mental health, health worker training and immunisation.
Benefits •Unique opportunity to explore Central Australia - see more of the Australian outback than most ever will
•Salary of $94,000 plus superannuation and PBI salary packaging benefits
•Additional annual leave entitlements
•If relocating to Alice Springs - relocation and airfare assistance
The Role A key function is the facilitation of patient referrals and provision of transport, accommodation and social support for Anangu who must travel off the APY Lands for secondary or tertiary level health care.
The role is responsible for ensuring:- •that the patient journey for Anangu is well coordinated, efficient and culturally sensitive
•accommodation and transport requirements for Anangu referred from the APY Lands for secondary/tertiary level clinical services are met
•relationships with external stakeholders in our service delivery network including Hospitals, Transportation companies and Accommodation Providers are working well
•all documentation and records are correctly entered into Communicare Clinical Information System and Patient Appointment Database
•data and reporting is maintained to monitor the Team's outputs, costs, and service delivery gaps and trends.
Skills Required You have experience in inter-cultural work with Indigenous Australians in remote areas or other challenging environments, together with ability to participate as a member of a small team.
You'll also be able to demonstrate your experience in:
•Stakeholder engagement with external organisations and/or government agencies
•Supporting, managing and leading a small team
•A well organised approach to work and attention to detail
•Ability to work with minimal supervision.
•Experience in providing support and advocacy for aboriginal families
•Understanding the importance of confidentiality and demonstrates this in their practice
•Can provide a current Police check and Working with children check
•Current Australian drivers licence
•With excel, word, accounting software and Patient information systems
The role is suitable for people looking for a career change and would suit an individual with a background in a travel agency, medical secretarial field, hotel reception, and similar. If you have good organisational skills, can multitask and management experience we would like to hear from you at
Applications Close - COB (5:00pm ACST) Friday 26th April 2024