Engineering - Software (Information & Communication Technology)
Join our high performing, and expanding Managed Services Team Work for an HRD Employer of Choice winner for 8 years in a row! About the job In this newly created role you will provide Level 3 operational support, installation and configuration to our customer's systems, software and infrastructure.
Who is Data#3? Listed in 1997, Data#3 is now an ASX200 listed company reporting revenues of $2.5 billion in the 2023 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji.
Voted HRD's Employer of Choice for the last 8 years, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customer.
In this role you will: Manage and resolve customer incidents, problems and requests to required service level targets in a hands-on customer facing technical role Ensuring that established Service Levels are maintained against pre-determined SLA's Ensures effective peer review of system changes within ITSM tool to minimise unscheduled downtime. Provide the escalation point for functional teams for technical resolution of all related incidents and/or tasks Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available. Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical. About You Have a minimum of 6-8 years' experience in an IT environment. Strong experience in the following technologies: Azure technologies, Office365, SharePoint, Microsoft Teams, PKI, ADCS Cert Services, Policy Administration With exposure in Wintel/Linux, Network Technologies, Microsoft Active Directory, DNS, DHCP, IIS, TCP/IP, Server Platforms, Microsoft Exchange, VMWare vSphere, Microsoft Hyer-V Experience in using ServiceNow Ticket management systems (or equivalent). ITIL Certification or strong experience working in an ITIL framework environment will be highly regarded. Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
Ref no. KAWI111454
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