Australian Jobs® - Ai Resume Scoring
- Introducing Resume Score™ Tool, a unique innovation from Australian Jobs. Our AI-powered tool instantly evaluates your Resume/CV for the job role: Service Desk Team Lead. Get valuable insights in seconds.
Australian Jobs® - Ai Resume Scoring
Salary up to $110k + Super
Employer paid certifications and training
Fantastic company culture
** As this is a permanent position, we ask that all applicants are either a Permanent Residents or Australian Citizens **
Your New Employer
West Technology is partnering with a prominent Australian managed service provider based in the Sydney CBD. This growing MSP has several close partnerships with a range of leading tech providers and supports the latest and cutting-edge technologies.
As the Service Desk Team Leader, you'll play a pivotal role in optimising processes, ensuring client satisfaction, and supporting the career growth of your team members.
Responsibilities of the role will include:
•Oversee service desk team performance, ensuring accuracy and timely ticket resolution.
•Manage customer expectations and serve as a key point of contact for complex assistance.
•Support and mentor service desk team members, fostering their career growth.
•Constantly upgrade and enhance internal processes to provide best-of-breed technical solutions.
•Ensure Service Level Agreement (SLA) requirements are met.
Qualifications and Skills Needed:
•Level 2 or 3 Service Desk Technician with a proven track record and tenure with an MSP.
•Experience in leading and developing junior team members and leading service desk technicians.
•High-level written and verbal communication skills.
•A mindset focused on ongoing process improvement.
•Strong commitment to delivering excellent customer service.
•Enthusiastic about supporting clients with a hands-on approach.
•Relevant tertiary qualifications preferred.
Benefits:
•Paid certifications and training opportunities relevant to the role.
•Opportunities for growth into senior management.
•Enjoy a great team culture with monthly events and celebrations.
Great News! We've discovered an exciting live job opportunity for a Service Desk Team Lead position in Australia. This job is currently open for hiring/recruiting by West Recruitment, exclusively for you at Australian Jobs. Feel free to download the job details here.
The work culture at West Recruitment must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs West Recruitment and also by visiting their official website through Google.
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Yes, we found live job(s) for West Recruitment in Australia.
Service Desk Team Lead jobs are available in Australia.
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The average salary range for Service Desk Team Lead in Australia varies, but the standard pay scale is rated "Standard" in Australia. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at West Recruitment follow the application process following the "Apply Now" button at Australian Jobs and also you can visit West Recruitment official career page and follow their application process.
Key qualifications for Service Desk Team Lead typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for Service Desk Team Lead in Australia by creating a free job alerts on Australian Jobs. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for Service Desk Team Lead positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Service Desk Team Lead on Australian Jobs.
To improve your chances of getting hired for Service Desk Team Lead, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Australian Jobs has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.