About the RolesAll roles sit within the Digital, Design and Service Experience team within the Operational Performance Group. These roles play an important part in leading the practice of service improvement across the University and cultivating a culture of and the capability for continuous improvement. The roles that we are currently seeking are:Service Improvement ManagerSenior Service Improvement Leads (multiple positions)Service Improvement Lead (multiple positions)Service Improvement Analyst You will be a part of a team of high performing professionals in the Digital, Design & Service Experience Team who partner with stakeholders across the University to deliver projects to improve the student and staff experience. In addition to service improvement specialists, the team includes designers and digital designers and we utilise a blended improvement toolkit when working on projects.You will work on small to large-scale projects with a variety of stakeholders to improve the processes that deliver our services to students, academics and staff. You'll apply service improvement methods, tools and mindset to address complex problems and opportunities.Who we are looking forWe are seeking individuals with experience in and a deep understanding of Service, Process, and Business improvement methodologies who are motivated by solving complex problems in sometimes ambiguous environments.The ideal candidates will demonstrate a true passion for human-centered continuous improvement and advocate for these methods across various stakeholders at the University.Candidates who excel when working in a diverse project team and demonstrate a growth mindset evidenced by empathy, curiosity and resilience will thrive in these roles.For further information regarding skills and experience specific to each role please refer to the attached PDs for the individual role that you are interested in applying for. Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.Your new, wider team – Operational Performance GroupThe Operational Performance Group delivers functions that facilitate the design, evaluation, and improvement of services across the University, and business partnering services to Chancellery. What we offer you!In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!The University of MelbourneWe're tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn. We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled Reasonable Adjustments Request.Aboriginal and Torres Strait Islander ApplicantsWe aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.