Australian Jobs® - Ai Resume Scoring
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Australian Jobs® - Ai Resume Scoring
With over 1.2 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be The driving force for a better WA.
Future Opportunities
As a Team Manager in our Contact Center’s located in Joondalup and West Perth, you will have the opportunity to lead our dedicated team of consultants to showcase the value and benefits of RAC products and services to our members to support them with their enquiries via phone and email.
What you need to know
Location: Joondalup and West Perth
Working hours: Monday to Friday (37.5 hours per week) with scheduled Saturdays on rotation
What will you be doing:
Lead and inspire a team of customer service and sales professionals to achieve individual and collective targets
Provide ongoing coaching and mentoring to support career development
Address member concerns promptly and effectively to ensure a positive resolution
Monitor day-to-day operations to ensure execution of strategies and initiatives
What we are looking for:
As a member-based organisation, alignment to our values is essential, in addition to:
A seasoned customer service professional with management experience, ideally in a busy, multi-tasking contact centre environment
Strong leadership and interpersonal skills with the ability to motivate and develop team members
Experience in working to & achieving KPI’s / targets
Creating a cohesive and collaborative work environment
Excellent communication skills with the ability to listen & relate well to others
Ability to demonstrate empathy and resilience in difficult situations
Strong computer literacy and ability to use many applications at once whilst having engaging conversations
What can we offer you?
We are looking for enthusiastic professionals who will thrive in a culture of continuous improvement. Express your interest with an online application by clicking 'Apply Now!'.
As this advertisement is for future opportunities, please note we will retain your application in the talent pool for Team Manager vacancies that arise over the next 6 months.
#BetterJourneysRAC
Great News! We've discovered an exciting live job opportunity for a Team Manager - Contact Centre position in Joondalup. This job is currently open for hiring/recruiting by RAC of WA, exclusively for you at Australian Jobs. Feel free to download the job details here.
The work culture at RAC of WA must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs RAC of WA and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Australia, particularly within Joondalup. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Joondalup's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Joondalup, additional details can be found on Joondalup Wikipedia.
Team Manager - Contact Centre jobs are available in Australia.
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The average salary range for Team Manager - Contact Centre in Joondalup varies, but the standard pay scale is rated "Standard" in Joondalup. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at RAC of WA follow the application process following the "Apply Now" button at Australian Jobs and also you can visit RAC of WA official career page and follow their application process.
Key qualifications for Team Manager - Contact Centre typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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Benefits for Team Manager - Contact Centre positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
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