Territory Customer Support Manager Job in Western Australia Recruiting by John Deere

Who We Are Integrity. Quality. Commitment and Innovation.
These are our values and not only what we stand by but what we stand for. We believe in empowering people. We create and deliver solutions. We give back to community. We think differently and we do it better. Our innovative spirit has driven us to continually evolve and deliver solutions to our dealers and our community and made us a business that our people are proud of and proud to work for.
At John Deere, we run so life can leap forward. This powerful purpose is our promise to humankind that we will dream, design, and deliver breakthrough products that sustain our world for generations to come. The world is counting on us to feed billions of people and build vital infrastructures in villages, towns and megacities. And we live up to the legacy our founder forged in a one-room blacksmith's shop nearly two centuries ago by creating a culture that brings out the best in all of us. A culture where great ideas thrive because every voice is heard.
Why Join Us? At John Deere, you are empowered to create a career that will take you to where you want to go. Here, you'll enjoy the support to think outside the box and the advanced tools and technology that foster innovation and achievement.
We are a Global company that truly values its people and provides a broad range of benefits which include a competitive remuneration package, flexible working, social activities, health and safety programs and ongoing training and development opportunities along with other Benefits like-
Annual Leave loading   Professional Development Support (Higher Education, Training & Memberships)14% Super if you choose to go with John Deere - Mercer Super Plan Purchase Leave Available Paid Community Leave A mature outlook on flexible work arrangements which allows you to truly balance work and life. Paid Parental leave – 16 Weeks for all parents Incredible company culture where wellbeing of our employees is at the forefront of everything we do. We embrace and strive for a workforce that is as diverse, talented and passionate as the communities in which we live and operate, and to provide a workplace where people feel included, valued and supported.  We welcome applications from all backgrounds and believe that by understanding and respecting each other's differences we will perform at our best!

The Opportunity As a Territory Customer Support Manager (TCSM), your primary focus will be on enhancing dealers' customer support capabilities, influencing dealer management, creating business plans, and ensuring their execution aligns with company goals. 
You will play a crucial role in achieving customer and dealer satisfaction targets within a designated geographic area by improving dealers' technical and customer support proficiency. 
Your responsibilities will include pre-empting and resolving technical or parts-related issues that affect machine performance, uptime, and customer relationships. Additionally, you will oversee dealer-focused product optimisation events and manage product warranty and reimbursement policies.
This is a field-based position based in Western Australia , where you would be working from a home-based office. This position requires regular domestic travel to fulfill the responsibilities of the role.
Role Objectives: Collaborate with dealers and customers to address product and performance issues, liaising with factories and Product Support Specialists to find appropriate solutions. Establish goals for dealers and support them in enhancing their product support capabilities, such as Service ADVISOR, DTAC, Facilities, Warranty Administration, and Connected Support tools, to enhance customer satisfaction. Lead projects focused on standardising and optimising processes to drive profitability and enhance service capabilities. Encourage dealer management to create learning paths for essential customer support roles, utilising key performance indicators (KPIs) to monitor training participation and enrolment in classes. Administer company product warranty and Product Improvement Program (PIP) policies, resolving reimbursement-related matters efficiently. *You will be provided with a fully maintained tool of trade vehicle for use in accordance with the Company Car Policy. About You With strong business acumen, you are an energetic self-starter and have the potential to become a trusted advisor for our dealers. You are passionate about the opportunity and have a combination of the following technical skills, attributes, and experiences. 
What Skills You Need  Knowledge and understanding of Australian Agricultural sector. Knowledge of products, customers, markets, and dealer product support functions  Strong interpersonal communication skills, conflict resolution, and attention for detail Demonstrated persistence and determination in tackling intricate technical challenges to deliver effective solutions. Ability to influence without authority and negotiation skills. Ability to take initiative - jump on challenges and embrace the new and unknown. Enjoy working on many activities at the one time with a demonstrated ability to prioritise. Have advanced planning and executing ability. Capability to plan for the territory and assist dealers to execute these plans. What Makes You Stand Out  John Deere product experience is desirable. Ability to consistently achieve long-term, impactful outcomes through strategic planning, effective execution, and continuous improvement efforts. Education and Experience Ideally you will have a degree or equivalent related work experience in the following:
Degree qualified engineer (mechanical and/or mechatronic) or like qualification (Desired) Knowledge of dealer product support functions

If you have the experience outlined above, and the passion to succeed, we would love to hear from you!
Please click the 'APPLY' button now and send through your resume and cover letter detailing your previous relevant experience and why you are the perfect candidate for our team. 
Applications for this position will close at close of business 22 April 2024 Note:  Appropriate work authorisations are required in this country prior to application.  
John Deere believes in the power of diversity in the workforce and we and are committed to creating an inclusive environment for all employees. John Deere Australia is proud to be recognised by Diversity Council Australia Ltd as an Inclusive Employer for three consecutive years: ********   John Deere is proud to collaborate with WORK180- an international jobs network that connects smart businesses with talented women.  Job Segment: Manager, Agricultural, Customer Service, Management, Agriculture