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Web Chat Associate Job in South Australia Recruiting by Charter Communications

Web Chat Associate

🏢 Charter Communications
📌 South Australia, South Australia, Australia
💼 other general
⌚ 2 days ago

🔖 Full Time

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Job Description:Charter Communications is seeking a motivated and energetic individual to join our team as a Web Chat Associate in our Adelaide, South Australia office. This position is part-time and entry-level, requiring at least 1 year of experience in a customer service or related role. As a Web Chat Associate, you will be responsible for providing exceptional customer service and support through online chat channels.

Responsibilities:- Engage with customers through web chat to answer questions, provide product information, and troubleshoot issues- Assist customers with account inquiries, billing concerns, and technical support- Utilize critical thinking and problem-solving skills to resolve customer issues in a timely and efficient manner- Maintain accurate and detailed records of customer interactions and transactions- Collaborate with cross-functional teams to address customer needs and provide a seamless experience- Meet or exceed performance targets for customer satisfaction, response time, and resolution rate- Stay up-to-date on product knowledge, promotions, and company policies

Requirements:- Energetic and dedicated individual with a passion for customer service- Strong communication skills and ability to engage with customers in a friendly and professional manner- Excellent critical thinking skills and the ability to think on your feet- Strong time management skills and ability to multitask in a fast-paced environment- Ability to work independently and as part of a team- Proficiency in computer systems and online communication tools- High school diploma or equivalent- Must be able to work flexible hours, including evenings and weekends

Benefits:- Gym membership- Retirement plan- Relocation allowance

Working Environment:At Charter Communications, we foster transparency and open dialogue for effective communication at all levels. We value our employees and provide a positive and inclusive work environment where everyone can thrive.

Deadline to apply: May 4, 2024

Equal Opportunity Statement:Charter Communications is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workforce and encourage all qualified individuals to apply.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.

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Are you searching for a Web Chat Associate job in South Australia?

Great News! We've discovered an exciting live job opportunity for a Web Chat Associate position in South Australia. This job is currently open for hiring/recruiting by Charter Communications, exclusively for you at Australian Jobs. Feel free to download the job details here.
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