Job Description:
Telephone & Data Systems is seeking a dedicated and confident Web Chat Representative to join our team on a part-time basis. This is a work-from-home position based in Perth, Western Australia. As an Associate Level Web Chat Representative, you will be responsible for providing exceptional customer service and support through online chat.
Responsibilities:1. Responding to customer inquiries and issues via web chat in a timely and professional manner.2. Providing accurate information and assistance to customers regarding products and services.3. Resolving customer complaints and escalating issues as needed.4. Collaborating with other team members to ensure customer satisfaction.5. Maintaining a positive and empathetic attitude towards all customers.6. Keeping accurate records of all customer interactions.
Requirements:1. Minimum of 2 years of experience in customer service or a related field.2. Excellent written communication skills and typing speed.3. Strong emotional intelligence and critical thinking skills.4. Ability to work independently and prioritize tasks effectively.5. Proficiency in using web chat platforms and other online tools.6. Strong attention to detail and problem-solving abilities.
Personality traits:- Dedicated- Confident
Soft skills:- Emotional intelligence- Critical thinking
Benefits:- Free accommodation- Travel & spending expenses- Medical coverage
Working Environment:Our working environment prioritizes understanding and empathy in all interactions. We believe in fostering a supportive and inclusive workplace where every team member is valued and respected.
Deadline to apply: ********
Equal Opportunity Statement:Telephone & Data Systems is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.