Navistar International, a leading company in the automotive industry, is seeking a part-time Customer Support Representative to join our team in Adelaide, South Australia. As an Associate Level position, we require a minimum of 2 years of experience in customer support roles. The ideal candidate should possess a resilient and reliable personality, along with strong emotional intelligence and decision-making skills.
Responsibilities:1. Provide exceptional customer service to clients via phone, email, and in-person interactions2. Resolve customer inquiries and complaints in a timely and professional manner3. Gather and analyze customer feedback to improve products and services4. Collaborate with internal teams to ensure customer satisfaction5. Maintain accurate records of customer interactions and transactions6. Stay up-to-date on product knowledge and industry trends7. Assist in developing customer service policies and procedures
Requirements:1. Bachelor's degree in business or related field preferred2. Proven experience in customer support or a related role3. Excellent communication and interpersonal abilities4. Strong problem-solving skills and a customer-focused mindset5. Ability to work in a fast-paced environment and prioritize tasks effectively6. Proficient in MS Office and CRM software7. Availability to work flexible hours, including weekends and holidays
Benefits:1. Visa sponsorship for eligible candidates2. Dental insurance coverage3. Retirement plan options4. Performance-based recognition and rewards
Equal Opportunity Statement: Navistar International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.
Deadline to apply: April 26, 2024
If you meet the requirements and are passionate about delivering outstanding customer service, apply now to join our dynamic team at Navistar International!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.