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Executive Director, Customer and Business Operations Job in Sydney Recruiting by Homes Property & Development

Executive Director, Customer and Business Operations

🔖 Full Time

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Unique opportunity to lead customer service excellence and business improvement initiatives for Valuation NSWPermanent full-time role available with a flexible/hybrid working modelLocation negotiable across NSW with main offices in Newcastle, Parramatta, Coffs Harbour, Queanbeyan, Wollongong, Orange, and BathurstTRP from $292k to $328k including superannuation, commensurate with experienceValuation NSW (VNSW) is a dynamic and forward-thinking organization dedicated to delivering excellence in property valuation and assessment across NSW. We are currently seeking a strategic and visionary leader to join our leadership team as the Executive Director, Customer and Business Operations.About YouTo be successful in this role, you will have a track record of overseeing and driving technological transformations for improved efficiencies with proven success in setting and achieving targets for streamlined business processes. You will also have a strong understanding of commercial valuation functions and a background in delivering high-quality customer service.It is essential that you have strong political acumen with the ability to navigate complex and contentious environments, particularly in relation to complex special valuation projects. You will also need to possess excellent communication, negotiation, and stakeholder management skills as you will be required to monitor performance expectations, service delivery standards, and contracts.Additionally, you will demonstrate strong leadership and coaching skills with a focus on driving and fostering a team culture that embraces change, innovation, and continuous improvement.If you are a strategic leader with a passion for driving innovation and delivering exceptional customer service in a challenging environment, we want to hear from you!Valuation NSW provides services to:Defining and setting the standards and policies for the land valuation system for rating and taxing purposes along with the determination of compensation through the compulsory acquisition process to ensure integrity within the NSW Government is upheld.Making valuations as well as, monitoring, quality assurance, and governance pertaining to the quality of the valuations undertaken relevant to both the Valuation of Land Act 1916 and the Land Acquisition (Just Terms Compensation) Act 1991.Providing other specialized valuation activities, services, and determinations as/when required for other cluster or statewide government partners; andProviding professional leadership and stewardship to the valuation industry.Applications close on Sunday 18 February 2024 at 11:55pm. Please note, should you be shortlisted for an interview then interviews will be held virtually between 26 February and 29 February.A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months.#J-18808-Ljbffr

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The work culture at Homes Property & Development must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Homes Property & Development and also by visiting their official website through Google.
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