About the Role Following the implementation of our Santos Regional Model, Santos has multiple new Information Systems opportunities available in Adelaide. These are fantastic opportunities to join an ASX20 company, and for you to grow your career in our head office.The Global Service Governance Lead is responsible for ensuring service management procedures are successfully adopted, followed and continuously improved. They will aim to minimise the negative effects of activity in our technological environment and maximise the benefits of a standardised approach to increase productivity and alleviate potential risks to IS Service delivery. They will ensure that IT Service Management strategies and processes are effective and adapted to Santos needs where appropriate.The Global Service Governance Lead ensures alignment to the IS Strategy by creating processes to support effective management across the IS department. Key accountabilities include: Leads the development of process standards for effective project delivery and initiatives into Operational teams. Ensures impact and risk of Service disruption is minimised. Identifies risks and develops risk mitigation tactics. Leads effective Change, Incident, Asset, Problem, CSI Management services with a standard, structured methodology / process. Leads development of communications relevant to IT Service Management process initiatives. Understands how changes are communicated to the business and develop improvements. Identifying issues with Santos Global ITSM process and delivers ongoing improvements Develops and oversees Santos escalation and emergency change governance Leads as a process advocate for Santos global IS operational processes Structures effective guardrails and governance for global Change and Emergency Change Approval Boards Conducts periodic process audits and reviews change reports to ensure the quality of process related activities Provide reports and formal management of change activity success and failure Review PIR process in relation to failed Changes and Major Incidents Establish routine standard changes for speed to market of regular activities. Development of and accountability for definition and process execution of global Change and Release calendar transparency Oversees risk assessment and readiness assessments processes. Initiates, approves and sends communication related to the Change process. Influential in conversations with colleagues, senior leaders and business stakeholders to understand their requirements and translate that into a clear proposal for delivery, aligned to our global processes. Santos provides a range of employee benefits, including; career development opportunities, an abundance of professional development courses, a range of health and wellbeing initiatives including free access to an on-site gym and GP services, and flexible work options including access to a 9-day fortnight and work from home arrangements. About You We are seeking for professionals with the following essential experience: Solid understanding of ITSM best practice and process engineering Use of and experience in ServiceNow or similar modern ITSM toolset. Experience in Asset Management, CMBD process automation and the use of Application Programming Interfaces (APIs) in an IT operational environment. Comprehensive experience of ITSM within a corporate environment. Experience in standardisation of ITSM practices across a global service, consumed in multiple locations. Experience and knowledge of Service Management principals, methodologies, and APIs. Experience with large scale technology change environment. ITIL certification, Lean or Six-Sigma certification are highly desirable. Ideally, you will be degree qualified or demonstrate significant training and experience within directly relevant role(s), within large corporate environments.