The Role The Walter Taylor Ward Office is proud to be the voice for the residents of Fig Tree Pocket, Indooroopilly, St Lucia, and parts of Chapel Hill, Taringa and Toowong in Brisbane City Council. Our Ward is full of activity and growth proudly being home to a variety of sports groups, small businesses, schools, aged care homes, parks and so much more. We are looking for a Ward Officer to support the Walter Taylor Ward Office in providing great customer service and office administration to deliver great outcomes for Walter Taylor Ward Office's residents and wider community.You can make this role a success by having a flexible, energetic and agile attitude while demonstrating initiative to keep matters organised. Your professional attitude will enable you to succeed in a busy office environment with competing demands and priorities. You will have experience and success in providing a diverse range of high-quality administrative and customer service tasks, strong computer skills within a fast-paced setting and hands on experience with content writing for digital channels.To be successful in this role you will have: demonstrated customer service experience with a strong focus on outcomes and resolving diverse customer requests ensuring honesty, fairness, sensitivity and dignity in all interactionsdemonstrated experience in providing quality administrative and secretarial support to an office-based operation including entering and tracking customer requests in a Customer Database system and managing timelines on customer requestsdemonstrated organization skills including diary management, organising documents, monitoring budgets and assisting in preparing for meetingswell-developed interpersonal and communication skills to liaise effectively with a wide range of customers and Council officers through a variety of channelsdemonstrated experience in research, writing reports and handling sensitive information in line with Council policyexperience or knowledge across social media channels and photo editing softwareability to work both autonomously and in a team environment to an agreed performance standard and contribute to a culture of excellence.How to apply: Click on the 'I'm interested' button to complete your online application. Please upload your tailored resume and covering letter (of no more than one page) demonstrating your suitability to the position.This role will require a Criminal History Check and a C Class drivers license.For more information: Please call Dim Amarandos on 07 3178 5894 or contact via People from diverse backgrounds, including those living with a disability and/or Aboriginal and Torres Strait Islander peoples, who may have questions about the recruitment process or working at Council, are encouraged to reach out to the contact above, who can connect you with a member of Council's Diversity and Inclusion team.Application Closing Date: Wednesday 17th April 2024 at 11:55PM AESTBrisbane City Council is a multi-award winning accessible and inclusive workplace where our people represent the diverse communities we serve, are supported, and can feel safe. Council has been awarded Employer of the Year at the National Disability Awards and has been recognised multiple times with 'Gold Employer' status from the Australian Workplace Equality Index for LGBTI inclusion.Related documentsCloses in 7 days - 17 Apr 2024 Published on 09 Apr 2024, 10:51 PM