Job Description:
EMC is seeking a highly motivated individual to fill the position of Web Chat Representative. This is a remote work opportunity based in Adelaide, South Australia. As a part-time role with entry-level seniority, no prior experience is required, making it an excellent opportunity for individuals looking to start their career in customer service.
Responsibilities:- Respond to customer inquiries and provide support through web chat services- Assist customers with product information, technical troubleshooting, and order processing- Maintain a high level of professionalism and customer service throughout all interactions- Utilize strong communication skills to effectively interact with customers and resolve issues in a timely manner- Collaborate with other team members to ensure seamless customer support experience- Follow company guidelines and procedures to provide accurate and efficient support to customers- Meet or exceed performance metrics and goals set by the company
Requirements:- Resourceful and driven personality traits- Strong leadership and decision-making skills- Excellent verbal and written communication skills- Ability to multitask and work efficiently in a fast-paced environment- High school diploma or equivalent- Proficiency in using computers and web-based applications- Ability to work independently and as part of a team- Flexibility to work varying shifts, including evenings and weekends- Must have a reliable internet connection and a quiet working environment
Benefits:- Company transportation for on-site training and meetings- Visa sponsorship for eligible candidates- Joining bonus for successful applicants- Opportunity to work in a collaborative and supportive environment- Potential for career growth and advancement within the company
Working Environment:At EMC, we strive to pursue excellence in every endeavor and set a high standard for achievement. We value teamwork, innovation, and dedication to providing exceptional customer service. As a Web Chat Representative, you will have the opportunity to make a meaningful impact on our customers' experience and contribute to the success of the company.
Deadline to Apply:Interested candidates are encouraged to submit their applications by May 4, 2024.
Equal Opportunity Statement:EMC is an equal opportunity employer and is committed to providing a diverse and inclusive work environment for all employees. We welcome individuals of all backgrounds and experiences to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.