Service Delivery Manager – Storage & Backup

  • Company:
    Macquarie Group Limited
  • Location:
  • Salary:
    negotiable / month
  • Job type:
  • Posted:
    2 days ago
  • Category:

Where will a career at Macquarie take you?

The safety and wellbeing of our employees and candidates are important to us. In response to COVID-19, all interviews and psychometric assessments are currently being held virtually and all new employees are being onboarded remotely.

Service Delivery Manager – Storage & Backup

Join our Technology division and bring high levels of energy and motivation to deliver outcomes with a diverse range of stakeholders. 

The Macquarie Data Storage and Protection team is looking for an experienced Service Manager/Governance and Assurance Manager with 3-5 years’ experience, who will play a critical role in supporting our service. Your skills in service and risk management, complemented by your knowledge in the infrastructure arena will make you an invaluable member of the Data Storage and Protection team. 

You will work with the businesses, technology, and internal stakeholders and be responsible for the governance of obsolescence, processes, risk and asset management (both internally supported and vendor services).

Your key responsibilities will include: 

  • vendor governance – working with vendors to ensure all reporting requirements are produced in preparation for governance and vendor meetings 
  • supporting the management of risks, actions and issues by liaising with assigned Tech risk stakeholders and ensuring compliance with Macquarie’s Risk Management Framework
  • reviewing Service Delivery requirements (SLA, Metrics, Governance and Controls Assurance) with Service Owners and vendors
  • Obsolescence and Security Vulnerability compliance tracking and management 
  • publishing and communicating all workflow and procedural changes to the global team, providing coaching and an escalation point 
  • identifying opportunities for process improvements 
  • asset record management.

You will bring the following experience and skills: 

  • understanding of compliance and risk management in a banking or finance related industry 
  • experience in dealing with an outsource vendor or managed service provider
  • strong communication skills, both written and verbal 
  • project management disciplines to deliver outcomes are preferred
  • an understanding of the ITIL Service Management framework.

This is a great opportunity to join a highly motivated global infrastructure team and leverage your existing experience while further developing your career in service management. 

About the Corporate Operations Group

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Market Operations, Human Resources, Business Services, Business Improvement & Strategy, and the Macquarie Group Foundation. The Corporate Operations Group’s purpose is to power the entrepreneurial enterprise.

Our commitment to Diversity and Inclusion

Macquarie understands the importance of diversity and inclusion – our long history of success has come from being different. At Macquarie we value the innovation and creativity that diversity of thought brings. The one thing we all have in common is our focus on high performance. If you’re capable, motivated and can deliver, we want you on our team.

We recognise that flexibility comes in a variety of forms. Talk to us about what flexibility you need.

A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 15,000 employees and offices in 31 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, investment banking and principal investment.

Job no: COG-954295
Work type: Full time
Location: Sydney
Category: Mid-level, Technology
Group: Corporate Operations Group
Division: Technology
Recruiter: Nicky Bell
Opening Date: 19/8/2020

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