System Engineer – IT Project Engineer – Managed Services

  • Company:
    Appetency Recruitment
  • Location:
  • Salary:
    negotiable / month
  • Job type:
    Full-Time
  • Posted:
    11 mins ago
  • Category:
    Engineering

Job Description

** Technically strong and ability to deliver projects

** Ability to build new relationships & Exceeding projects matrices

** IT infrastructure and Cloud services for Small, Medium to Large organisation client base

Our Client:

Our client proudly owned Australian, award winning managed services provider that is growing fast and looking for talent like yourself who can grow themselves and help the business grow. 

The role requires you to be technical, projects & customer champion. You should be able to speak the customers language as your own thus interact with client management in a business language and discuss the solution with client’s technical team in a technical language.

Common Requirement :

  • Empathy and ability to listen to customer and understand the business criticality of your job for our client
  • Strong work ethic and time management skills
  • Hands – on experience in technical IT infrastructure solution design & implementation
  • Excellent communication and relationship building
  • Accountability – ability to take accountability & deliver customer satisfying results
  • The Project Engineer will work within a team demonstrating their proven technical, project delivery and superior customer service skills. The role will require working across ITIL disciplines, Incident / Problem Management, Configuration Management, Change Management, Release Management and Project implementation and stakeholder management.

    Job tasks and responsibilities

  • Delivering projects from solution design through to implementation
  • Cloud Services – Primarily Microsoft Azure, Office 365 and proven exp. on large scale migration projects essential
  • Delivering infrastructure projects autonomously and/or within a team (Active Directory and Exchange Server upgrades and deployments, Archiving, SAN deployments, VMware upgrades and deployments, Veeam, Anti-Virus, Office 365 Migrations) 
  • Networking – ADSL, Fibre Network turn ups and troubleshooting, LAN Cabling, VLAN’s
  • Security – In-depth knowledge Palo Alto & WatchGuard firewalls
  • Toolsets – Kaseya, ConnectWise, IT Glue 
  • ITIL Service Management certification 
  • Supporting clients to resolve high level IT issues escalated by helpdesk in a timely and professional manner
  • Validating and assisting in the maintenance of the client’s risk and issues registers
  • Working closely with technical leads on other knowledge domains 
  • Administering and Maintaining a range of networks and systems & providing network and systems guidance and support to key clients
  • Assisting the sales team with hardware specifications, quoting and technical solutions 
  • Resolving Level 3 helpdesk complex IT issues
  • Coaching junior engineers as/when required on the job
  • In addition:

  • Abilty to provide Pre-Sales support and Consulting – Client facing
  • Project Management skills/experience shall be looked upon favourably
  • Proven delivery of high quality Project Proposals, AsBuilts and Handover documentation
  • Experience working for MSP
  • Experience working with Microsoft/vendor portals & ability to translate service/licensing pricing for new opportunities
  • 80/20 split of Project vs. BAU work
  • Requirements:

  • Excellent client service skills, communication skills and will be a reliable, professional individual
  • IT experience in multi-server, multi-site, multi-domain environments
  • Pre-sales / Lead projects delivery – ability to hancle client discussions & solutions
  • At-least 5+ years’ experience in medium size company & supporting systems infrastructure (Systems, Storage, Virtualisation) 
  • Tertiary qualification and Industry certification– IT, Engineering Degree, or equivalent experience. MCITP, MCSE, VCP, CCA
  • Strong Experience (and preferably certifications) in VMware, Microsoft Server Suite of products.
  • Must have a full Driver’s License and their own car to attend client sites 
  • On Offer:

  • Full time role + Competitive Remuneration
  • Great culture
  • Great learning, cross skilling and growth potential